Delivery & Collection Information

Online orders will not be fulfilled or despatched between Friday 18 to Monday 21 April.

Any orders placed after 1pm Thursday 17 April will be despatched from Tuesday 22 April onwards.

The on-site Gift Shop is open as normal.

Royal Mail Tracked delivery to most mainland UK addresses. This service includes email notifications and GPS location upon delivery. (Excludes made-to-order items which are despatched directly from the supplier).

Royal Mail Tracked 48 (2-3 business days from despatch)
Orders £49.99 and under - £3.95
Orders £50 and over* - FREE

 *Total payable after any discounts.

Customs Information: 
Our shop is based in the UK. All non-UK orders will be subject to their destination country’s VAT/sales tax, customs and import duties upon delivery. This is an additional cost which is not part of our checkout process and it is the responsibility of the recipient to pay when delivery occurs. Please contact the local customs authorities for guidance on applicable rates and fees.

Delivery Cost:
Rates are based on order weight and country. For the most accurate cost, please use the shipping calculator on the shopping basket page or proceed through checkout.

Delivery Time:
Tracked delivery via Royal Mail to most international addresses within approximately 7-17 working days from point of despatch. Please note that delivery times may be affected by the customs process which is beyond our control.

Please contact us if you have any questions.
(Shipping to Russia and Belarus has been suspended.)

Due to production times for personalised and made-to-order items, delivery may take a little longer. As the fulfilment of these items are handled by the supplier, please understand that this is beyond our control.

If you require the items urgently, please contact us prior to ordering and we will try our best to provide a delivery estimate.

Customers will be emailed when their order is ready for collection.

Orders are usually prepared within 24 hours during the working week (Monday through Friday). If an order is placed over a weekend, then please allow until the Monday.

Orders can be collected from:

Tower Bridge,
Engine Rooms & Gift Shop,
London, SE1 2UP 

Collection Hours: 10:00 to 17:00 - Daily.

(Gift shop entrance is located on the south side of the river and underneath Tower Bridge).