There will be no fulfilment of online orders over the weekend leading up to and including the Bank Holiday on Monday 4 May.

Orders placed after 1pm Friday 1 May will not despatch until we resume operations from Tuesday 5 May.

Our on-site Gift Shop remains open as normal.

Royal Mail Tracked delivery to most mainland UK addresses. This service includes email notifications and GPS location upon delivery.

Royal Mail Tracked 48 (2-3 business days from despatch)
Orders £49.99 and under - £3.95
Orders £50 and over* - FREE

 *Total payable after any discounts.

Customs Information: 
Our shop is based in the UK. All non-UK orders will be subject to their destination country’s VAT/sales tax, customs and import duties upon delivery. This is an additional cost which is not part of our checkout process and it is the responsibility of the recipient to pay when delivery occurs. Please contact the local customs authorities for guidance on applicable rates and fees.

Delivery Cost:
Rates are based on order weight and country. For the most accurate cost, please use the shipping calculator on the shopping basket page or proceed through checkout.

Delivery Time:
Tracked delivery via Royal Mail to most international addresses within approximately 7-17 working days from point of despatch. Please note that delivery times may be affected by the customs process which is beyond our control.
DHL may be available for certain countries as a delivered duty paid service where all customs and import fees are paid at the point of checkout.

Please contact us if you have any questions.
(Shipping to Russia and Belarus has been suspended.)

Customers will be emailed when their order is ready for collection.

Orders are usually prepared within 24 hours during the working week (Monday through Friday). If an order is placed over a weekend, then please allow until the Monday.

Orders can be collected from:

Tower Bridge Engine Rooms & Gift Shop,
London, SE1 2UP 

Collection Hours: 10:00 to 17:30 - Daily.

(Gift Shop entrance is located on the south side of the river and underneath Tower Bridge).