Skip to content

Cart

Your cart is empty

Privacy Notice

Tower Bridge is committed to protecting and respecting your privacy when you provide your information for online purchases, all ticket bookings and ticketed events, learning activities associated with school bookings, events, newsletters and visitor surveys. This Privacy Notice explains how we use information about you and how we protect your privacy. If you have any concerns or questions about how we look after your personal information, please contact the City of London’s Data Protection Officer, also the Comptroller and City Solicitor, Michael Cogher, at information.officer@cityoflondon.gov.uk.

Please note - this Privacy Notice was last reviewed on 11 May 2023.

 

1. Your personal information

Personal information is anything that directly or indirectly identifies and relates to a living person, such as a name, address, telephone number, date of birth, unique identification number, photographs, video recordings (including CCTV) etc.

Some personal information is ‘special category data’ and needs more protection due to its sensitivity. This includes any information about an identifiable individual that can reveal their sexuality and sexual health, religious or philosophical beliefs, racial origin, ethnicity, physical or mental health, trade union membership, political opinion, genetic/biometric data. Personal information relating to criminal offences and convictions, although not ‘special category data’, is still sensitive in nature and merits higher protection.


All personal data collected will be evaluated periodically and only kept as long as necessary or in line with legal requirements.

 

2. Why do we need your personal information?

We will collect and process the following data about you:

 

  • To manage orders placed on the Tower Bridge website, in regard to events or our online shop. For certain events it may be necessary to collect data from other members of a booking party, other than the booking lead. Any payment information you provide via credit/debit card details are not retained by Tower Bridge and are processed through a secure server operated by Tower Bridge’s Payment Service Provider. 
  • To respond to any correspondence received from yourself. 
  • To send you communications by electronic means (emails and e-newsletters) in order to inform you of other relevant news, including promotions, and products related to Tower Bridge and the Monument
  • Our website also uses cookies which are small files which stores information that we put on your hard disk so that it can remember your preferences at a later date.
  • The personal data collected by Tower Bridge is evaluated periodically to determine whether it still needs to be held subject to any legal retention periods i.e. financial data being held for six years.
  • You may contact Tower Bridge if you no longer want us to hold your data, and you may also request details of the information we hold on you.
  • Tower Bridge may provide information to outside bodies such as government agencies and other public bodies, but this will not contain any personal identifying information.
  • Information we receive from other sources (Third Party Information). We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

 

We will always seek your consent for the above at the time we collect your information, and, where we need to collect this information in respect of children or young people we will ask parents or guardians to provide the information and consent to its use for the purposes described

 

3. How the law allows us to use your personal information 

There are several legal reasons why we will need to collect and use your personal information in different circumstances.


Generally, we collect and use personal information where:

 

  • you, or your legal representative, have given consent
  • you have entered into a contract with us
  • it is necessary to perform our statutory duties or other legitimate purposes
  • it is required by law
  • you have made your information publicly available
  • it is necessary for legal cases

 

 

4. Consent

If we have consent to use your personal information for any particular reason, you have the right to remove your consent at any time. If you want to remove your consent, please contact information.officer@cityoflondon.gov.uk and tell us which service you are using, so we can deal with your request.

 

5. Your rights regarding your personal information

The law gives you a number of rights in relation to what personal information is used by the City of London, and how it is used. These rights are listed below, and full details can be found in the City of London's Data Subject Rights Policy.


Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at enquiries@towerbridge.org.uk.


Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.


You can ask us to:

 

  • provide you with a copy of the personal information that we hold about you;
  • correct personal information about you which you think is inaccurate;
  • delete personal information about you if you think we no longer should be using it;
  • stop using your personal information if you think it is wrong, until it is corrected;
  • transfer your personal information to another provider in a commonly used format;
  • not use automated decision-making processes to make decisions about you.

 

 

6. Who do we share your personal information with?

In some circumstances, we use other organisations to either store personal information or use it to help deliver our services to you. Where we have these arrangements, there is always an agreement in in place to make sure that the organisation complies with data protection law.


Sometimes we have a legal duty to provide personal information to other organisations.


We may also share your personal information when we consider/believe that there is a good reason to do so, which is more important than protecting your privacy. This doesn’t happen often, but in these circumstances, we may share your information:

 

  • to find and stop crime and fraud; or
  • if there are serious risks to the public, our staff or to other professionals;
  • to protect a child; or
  • to protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening to them

 

For all these reasons, the risk must be serious before we can override your right to privacy.


If we are worried about your physical safety or feel we need to take action to protect you from being harmed in other ways, we will discuss this with you and, if possible, get your permission to tell others about your situation before doing so.


We may still share your information if we believe the risk to others is serious enough to do so.


If this is the case, we will make sure that we record what information we share and our reasons for doing so. We will let you know what we have done and why, if we think it is safe to do so.

 

7. How do we protect your personal information? 

We have a legal duty to make sure we hold your personal information (on paper and electronically) in a secure way, and to only make it available to those who have a right to see them. Examples of our security include:

 

  • Encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password).
  • Pseudonymisation, meaning that we will use a different name or identifier to hide parts of your personal information from view. This means that someone outside of the City of London could work on your information for us without ever knowing it was yours
  • Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it
  • Training for our staff allows us to make them aware of how to handle personal information, and how and when to report when something goes wrong

 

 

8. Where we store your personal data & Shopify 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


For further information you should read Shopify’s Terms of Service - https://www.shopify.com/legal/terms
or Privacy Statement - https://www.shopify.com/legal/privacy